Management Skills for New Supervisors
Supervising Principles and Techniques for Managing the 21st Century Organisation
The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. This 2-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as supervisors.
KEY OBJECTIVES
At the end of the workshop participants will be able to:
- Apply the relevant principles of management at their workplace
- Effectively manage the organisational resources
- Use effective decision making tools @ the workplace
- Apply motivational techniques to enhance employee performance
- Use situational leadership styles to enhance employee performance
- Adopt effective communication techniques to suit their work
- Resolve internal conflicts with ease.
Who will Benefit
Administrators, supervisors, junior managers and team leaders who wish to improve their people management skills.
COURSE OUTLINE
DURATION: 2 days
Introduction to Principles of Management
- Nature of management/Supervision
- Supervisory roles in a Changing Business Environment
- Qualities of an effective supervisor
Decision making skills
- Problems solving skills
- Effective decision making steps
- Using the power of teams in decision making
Time Management
- Knowing your style of time management
- Priority setting & Managing time wisely
- Managing time through delegation
Leadership Skills
- Leadership Qualities of the supervisor
- Leadership style – which one?
- Leading with EQ skills
- Leading the e-Generation
Managing Employee Motivation & Performance
- Setting Resulted focused Goals
- Theories of motivation & Putting theories to work in the workplace
- Motivating the e-Generation
- Performance Management and Performance Appraisal
- Coaching skills
Communication
- Communicating Performance Standards
- Listening to the unspoken words
- Active listening
Conflict Handling
- Understanding Workplace conflicts
- Conflict management
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