EQ SKILLS FOR SUCCESS @ WORK

Essential EQ Skills for Managing Self & Others

Managers who are able to build and sustain commitment, trust and rapport with their employees invariably perform well as managers. Their ability to relate to the needs of others and use that understanding to bring out the best from their subordinates is responsible for the success of the team and business unit. Managers need to understand their personal feelings and emotions first, before attempting to get things done through others. The Emotional Intelligence (commonly known as EQ) as a tool is critical for the success in the workplace.

Training Objectives

Upon the completion of this workshop participants will be able to

• Understand the elements of EQ
• Know how feelings and emotions affect performance
• Manage feedback, continuous learning and personal development more effectively.
• Seek and develop innovative ideas to work problems
• Adopt a higher level of service orientation at the workplace
• Use the skills to cooperate and collaborate more effectively to achieve the organisational and personal goals

Who will benefit

Administrators, Managers, supervisors and team leaders who are interested in managing themselves and others more effectively will find this workshop very useful.

COURSE OUTLINE

DURATION: 2 days

Understanding Management concepts and Principles

• The Functions of Management
• Managing resources
• Managerial skills

Emotional Intelligence

• Understanding Self awareness
• Self-management for Peak performance
• Motivation
• Empathy (social awareness)
• Social skills

Know Thy Self – Self Awareness

• Recognising feelings and emotions
• Personal SWOT analysis
• Self Awareness through reflection and Feedback

Managing the Self (Self-management)

• Building and sustaining Self-confidence
• Why care about Commitment & Trust?
• Harnessing the power of creativity and innovation

Becoming and Being Motivated

• Recognising the power of  personal goals and desires
• Secrets of Motivation – 3C’s
• Motivators at work
• Managing motivation at work

Empathy

• Getting connected with people
• Learning to sense feelings & Needs of others
• Understanding customers
• Active listening

Social Skills

• Communicating effectively
• The Art of Persuasion
• Using Teams for Goal achievement
• Building Relationship through Cooperation and Collaboration
• Managing conflicts more effectively
  

To register, please download one of the public seminar registration form below:

Download Form - Adobe PDF version

Download Form - Microsoft Word version